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Contact Us

Contact Us

Consumer enquiries

Our Customer Service Team are experts on all things Yakult and are here every weekday from 9am until 5pm.

Contact Details:

0845 769 7069 (charged at local rate)

Yakult UK Ltd
Anteros, Odyssey Business Park
West End Road
South Ruislip
Middlesex
HA4 6QQ

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If you live in the Republic of Ireland and would like to speak to our Customer Service Team who are experts on all things Yakult, call our ROI Consumer line open every week day from 9am until 5pm.

Contact Details:

1 890 946 221 (charged at local rate)

Yakult Ireland
Suite 215, The Capel Building
Mary's Abbey
Dublin 7

Other Enquiries

General Enquiries

If you would like to contact our Yakult office in the UK, please call us on 020 8842 7600, similarly our Irish office would be happy to speak with you on 1 890 946 221.

Media Contact

If you're a journalist and you'd like media information about Yakult, please call our press office on 020 8842 7600. Or, if you prefer, you can email us at pressoffice@yakult.co.uk.

Trade & Marketing Enquiries

Interested in distributing Yakult? Or would like to speak to us about marketing opportunities? Please email marketing@yakult.co.uk

Science Contact

We have a dedicated science team in the UK who help Yakult remain at the forefront of education and research. The team also support healthcare professionals and help them understand the science behind Yakult and Lactobacillus casei Shirota.

To find out more please visit www.yakult.co.uk/hcp or email science@yakult.co.uk

Careers Contact

To enquire about job opportunities please email us at m.manga@yakult.co.uk

Environment

Whatever we do, environmental issues are always top of our list.

We strive to keep improving our environment by reducing and recycling waste and minimising the use of non-renewable resources. This also helps us reduce our pollution levels, whether it be through distribution, production, or in the office.

So, who's really responsible for keeping our environment alive and well? All of us. Everyone from Mr Sumiya Hori, our Chief Executive (he's the one who makes all the big decisions), to directors, managers and all staff. In the UK we've all done our bit to ensure that we're ISO 14001-compliant (for environmental management). Each person does their bit, and that makes a lot of good bits indeed.

And it doesn't end there. We realise that there is often a better way to care for the environment. So we are always on the look-out for ways to improve what we do. If that means we need to change things, then that's what we do.

If you'd like to know more about our environmental policy, then please contact m.manga@yakult.co.uk
 

Modern Slavery Act

Yakult UK Ltd is committed to adhering to the Modern Slavery Act 2015 within its business and supply chain.

Yakult UK Ltd imports and distributes its products to all its customers across the UK and Republic of Ireland using outsourced third party logistic companies.

As part of our commitment to combating modern slavery we endeavour to make sure our supply chain of outsourced third party logistics companies are made aware of our policies and adhere to the same standards.

Yakult UK Ltd as part of its efforts to limit modern slavery carries out the following:

Annual audits to evaluate compliance with legal and company standards.
Risk based interviews with key stakeholders
Implements additional procedures where the company’s supply chain is identified as most at risk or where a breach is most likely to occur.
Manages and takes action on any non-compliance to enforce Yakult UK Ltd’s policy towards the Modern Slavery Act 2015.
Regularly updates, develops and reviews due diligence procedures to ensure compliance with the policy.
Yakult UK Ltd will continue to evaluate, monitor and improve on the Modern Slavery Act 2015 on an annual basis.

For further information please contact Mr Ravji Pindoria (Director of Finance and General Affairs) Email paga@yakult.co.uk

Tax Strategy Disclosure

1. Introduction
In the Yakult Group the 'Yakult Ethical Principles' provide that, in 'compliance with social norms', Yakult Honsha Ltd and its employees shall not only comply with the laws and regulations of the countries and regions where the company operates, but also respect the local culture and customs and act in accordance with a social conscience. In tax affairs too, efforts are made to maintain and improve compliance through paying the appropriate taxes in compliance with the tax laws of each country and applicable international rules and regulations. The UK Company ("Company") consisting of UK and IR operations is a subsidiary of Yakult Europe BV which is a subsidiary of Yakult Honsha Limited. It is a requirement of all subsidiaries to follow these principles.

2. Company position on tax planning
The execution of its business operations is the priority concern of the Company and it conducts tax planning with the aim of promoting corporate value through these operations. To this end, the company shall not undertake transactions that involve the business entity in schemes to avoid taxes or receive preferential tax treatment.

3. Policy for appointment of external advisers
The tax risk is reduced through consultations with independent tax advisers. Engagement with the local tax authorities is sought on the tax impact of major transactions, or business changes and the latest revisions to the taxation laws.

4. Extent of tax risk acceptable to the Company
The aim of the Company's tax risk management is to comply with the tax laws in it's jurisdiction and pay the appropriate taxes as required.

5. Briefing on internal governance system
All tax risks are accessed and monitored as part of the Company's overall risk management framework.

6. Company's approach to relationship with Tax Authorities
The Company aims to maintain a proper and co-operative relationship with the local tax authorities and to be pro-active in enhancing transparency. Should any differences in the interpretation of the tax laws arise between the Company and local tax authorities concerning tax issues, it shall endeavour to take speedy actions and resolve the matter openly and constructively.

7. Company's approach to risk management and governance structure concerning U.K. tax affairs
The Company has a structure in place for directly reporting and managing tax affairs, which specifically undertakes the following matters:

- Handles all legal requests and submits with no omissions the appropriate tax declarations and payments.
- Constantly considers the Company's rating and its corporate social responsibilities.
- Discusses the interpretation of the law with the tax authorities.
- Obtains pertinent advice from reliable consultancy firms as and when necessary.
- Applies tax reductions and feasible incentives in line with the intention of the law.
- Always examines the tax impact in business activities, including restructuring.


8. Overview of key roles and duties and briefing on the involvement of Directors
The Company Secretary and Finance Department continually manage the tax affairs, submit regular monthly reports to the Board, and report on the status of tax declarations and subsequent monitoring.

Company Secretary  22.12.17

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